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Refund and Cancellation Policy

Last updated 5 November 2026. In force from 5 November 2026.

In short

If a course is not right for you, tell us within 14 days of your purchase and we refund the full amount. You do not have to give a reason. There is no subscription, so there is nothing to cancel later.

1. The 14-day money-back guarantee

Every purchase, including The Complete Library, comes with a 14-day guarantee. Within 14 calendar days of the payment, ask for a refund for any reason, or none, and we refund 100% of what you paid. This guarantee is given on top of your legal rights and never reduces them.

2. Your statutory rights

Consumers in Brazil. Article 49 of the Consumer Defence Code (Law 8.078/1990) gives you 7 days from the purchase to withdraw from a purchase made online, without giving a reason, and to receive back everything you paid, immediately and with monetary correction. Our 14-day guarantee includes this period. When you withdraw, we ask Stripe and your card issuer to cancel or reverse the charge straight away, as article 5 of Decree 7.962/2013 requires, and we confirm receipt of your request immediately.

Consumers in the European Union and the United Kingdom. You normally have 14 days to withdraw from an online purchase without giving a reason. For digital content supplied immediately, that right ends once supply begins, provided you expressly asked for immediate supply and acknowledged that the right would be lost (article 16(m) of Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013). At checkout we ask you to confirm exactly that, and we confirm it in the delivery email. Our 14-day money-back guarantee still applies in full, so in practice you keep the same 14 days to change your mind.

Everywhere else. The 14-day guarantee applies, and if the law of your country gives you more rights, those rights prevail.

3. How to ask for a refund

  1. Use the withdraw from contract here page, email support@skillfye.com from the address you used to buy, or use the contact form and choose "Refund request".
  2. Include the order reference from your confirmation email or receipt if you have it. If not, we will find the order for you.
  3. That is all. No forms to post, no calls and no questions.

We confirm your request by email straight away and process the refund through Stripe to the card you paid with, normally on the same or the next working day. Depending on your bank, the money appears in your account or on your card statement within 5 to 10 working days. We cannot refund to a different card or by another method. When a refund is made, access to the refunded course ends.

Model withdrawal form

You do not have to use it, but this is the standard model form for withdrawing from a distance contract. Copy it into an email to support@skillfye.com, or use the withdraw from contract here page, which asks for the same details.

To Leonardo Nogueira Vieira, R. Fradique Coutinho, 60, Pinheiros, São Paulo, SP, 05416-000, Brazil, support@skillfye.com:

I hereby give notice that I withdraw from my contract for the supply of the following digital content: [name of the course]. Ordered on: [date]. Name of consumer: [your name]. Email address used for the purchase: [email]. Date: [today's date].

4. After 14 days

After the guarantee period, purchases are final, except in the cases below or where the law of your country gives you more rights, in which case the law prevails.

5. Faulty or not as described

If a lesson does not open, is incomplete, or the course clearly differs from its description, tell us and we will fix it. If we cannot fix it within a reasonable time, you are entitled to a full refund at any time, under the Brazilian Consumer Code, Directive (EU) 2019/770 on digital content and the equivalent rules in other countries.

6. Payment or delivery problems

  • Charged twice: we refund the duplicate payment immediately.
  • Paid but received nothing: see delivery and access. If we cannot deliver, we refund you in full.
  • A charge you do not recognise: look for SKILLFYE and write to us straight away. If you did not make the purchase, we refund it.

7. Please contact us before a chargeback

A bank dispute takes weeks and blocks your access while it is investigated. An email to us is usually solved the same day, and we never refuse a valid refund request.

8. Abuse

If the same person repeatedly buys and refunds the same course, or shares the access link before asking for a refund, we may refuse further purchases. This never affects the statutory rights described above.

Complaints

Consumers in Brazil. You can also file a complaint on consumidor.gov.br, the official federal platform for consumer complaints, or with the consumer protection agency (Procon) of your city or state, such as Procon-SP. We answer on those channels.

Consumers in the European Union and the United Kingdom. If a dispute cannot be solved with us, the European Consumer Centre of your country (ECC-Net) or, in the UK, Citizens Advice can give you free help with a cross-border purchase.

Contact

Leonardo Nogueira Vieira, R. Fradique Coutinho, 60, Pinheiros, São Paulo, SP, 05416-000, Brazil
support@skillfye.com · +55 11 97150-5773

Para consumidores no Brasil

Você pode exercer o direito de arrependimento em até 7 dias (artigo 49 do CDC) e, além disso, conta com a nossa garantia de 14 dias. Basta usar a página Withdraw from contract here ou escrever para support@skillfye.com, sem precisar de justificativa. Confirmamos o pedido na hora e solicitamos o estorno à Stripe e à administradora do cartão imediatamente, com devolução integral do valor pago.